Frequently Asked Questions

+ How do I purchase a gift card?

Visit out gift card product page to purchase an electronic gift card. Once purchased, gift cards can be redeemed during checkout. Treat yourself, or send it to someone else as a gift. 

 

+ Do you offer white glove delivery and mattress removal?

Yes we do. Please contact us to learn more about delivery services available in your area.

+ Do you offer gift wrapping?

Yes we do, for a fee. Add an item to your cart, then visit the cart page to see if products in your cart are eligible for gift wrap.

+ How do I request a return?

Submit a new return request or check the status of an existing return request, by visiting return center.

+ How do I subscribe to receive special offers and promotions?

To join our mailing list and be the first to know about sales and new product introductions, simply enter your email address in the "Lifekind Newsletter" form at the bottom of any page and click "Subscribe." If you ever change your mind, it's easy to unsubscribe.

+ Do you offer expedited shipping?

In most cases, yes. Look for expedited shipping offers at checkout, when available.

+ Do I need a foundation for my mattress?

Your mattress needs to rest on a firm and well-ventilated flat surface. Most platform beds provide adequate support and airflow without the need for a foundation (so long as slats are not more than 3" apart). Otherwise a proper foundation (or box spring) is required. See our warranty for more information about proper support for your mattress. Note: Never place your mattress directly on the floor.

+ Why should I consider buying an organic mattress?

Because it's better for you, your family, and the planet. Lifekind® certified organic mattresses don't offgas hazardous chemicals that affect human health, which is important when we're spending roughly a third of our lives on them. The certified organic materials from which they're made don't tax the earth's resources, and are responsible for infinitely less pollution than polyester, pesticide-treated cotton, chemical flame retardants, or synthetic foam.

+ Do you offer free shipping?

Qualifying orders ship free to residential addresses within the continental US. Visit the cart page to see if your order qualifies for free shipping.

+ Do Lifekind mattresses work with adjustable bases?

Our Euro™ and Trio™ mattresses are compatible with adjustable (aka power) bases, so long as the base provides adequate support as per our warranty, and is of the appropriate corresponding size that will accommodate the mattress.

+ What is your return policy?

Unused products in good condition may be returned within 30 days of purchase, for a refund or store credit. Exceptions include mattresses, subject to the terms of our 90-day mattress comfort exchange policy, toppers, foundations and box springs, and custom-order products.

Freight charges are non refundable.

Please contact customer service before returning any merchandise, as returns require an RMA.

+ When will my order ship?

In-stock items typically ship within 48 hours. Items made to order, including mattresses and certain bedding products ship within 7-10 days.

+ What is your cancellation policy?

Orders cancelled prior to shipment will be refunded. Custom orders are subject to a 15% restocking fee.

+ Do you offer financing? How about 0% APR?

Yes! We provide easy and affordable financing via our partner, Bread, so you can pay for your purchase over time. Look for financing offers on product pages and at checkout. 0% APR financing is available.*

*Your terms may vary and are subject to credit approval. The term is for a loan to finance a purchase. Rates range from 0% to 29.99% APR, resulting in, for example, 6 equal monthly payments of $166.67 at 0% APR, or 24 equal monthly payments of $55.91 at 29.99% APR, per $1,000 borrowed. Bread® loans are made by Cross River Bank, Member FDIC. Learn more about Bread and read more FAQs by visiting Bread's website at getbread.com.

+ Does Lifekind ship internationally?

At this time, we ship only to locations within the U.S.

+ What are the approximate dimensions of each size mattress?

Twin:  38" x 75"

Twin XL: 38" x 80"

Full (aka double): 54" x 75"

Queen: 60" x 80"

Eastern (standard) King: 76" x 80"

California King: 72" x 84"

We also make custom size mattresses. Contact us for more information.

+ Do I need to flip my mattress?

It depends. Some of our mattresses benefit from being turned over, while others are non-flippable. One of our friendly Product Specialists can provide you with more information.

+ Do you make custom mattress sizes?

In most cases, yes. Give us a call for more information

+ Will my new mattress fit my existing bed frame?

Yes, if your bed frame is a standard size. If you think that your bed frame may not be a standard size, measure first before ordering.

+ Are Lifekind mattresses made in the USA?

Yes! We proudly operate our own US-based Eco-Factory™ where we manufacture all of our organic mattress (and many other products as well).